Refund policy

Thank you for shopping with The 1961. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition that you received them
  • Items must be returned in their original packaging
  • Proof of purchase (order confirmation or receipt) is required

The 1961 reserves the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs, all orders are returned to the UK, nowhere else and all orders are shipped from here in the UK.
Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as The 1961 is not responsible for lost or missing return packages.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to be processed, depending on your payment provider

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at the email address below.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale or clearance items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos so we can resolve the issue quickly.